How to order from abroad - the complete guide
How to search for a product
In the search bar, type the name of a product that interests you.You can search in English.The results obtained can be filtered using the options that will appear on the left side of the screen.Filtering narrows down thousands of results to show you only the products that suit you. This saves time.
How to choose a product
When you click on the image of the product and reach its page, data about the seller appears.The data that are important to choose a product are:- The amount of orders made from the seller– The percentage of positive responses he received from buyersThe higher the percentage of positive responses, and the larger the number of buyers, the more recommended it is to buy from that seller.
We recommend ordering products from sellers whose percentage of positive responses is higher than 96% percent. for example:
How to fill in the details in the order
When entering personal details in the order, you can choose your street from a list or type the name yourself.It is advisable to fill in all possible details, such as the phone number, home and apartment address, to ensure that the postal services know how to deliver the order to you.Your zip code will be entered automatically by the computerized system.
How to track a sent order
The tracking number allows you to see where your order is, when it was sent and whether it arrived in Zambia.Our shipment tracking service lets you track packages that have been sent and are on their way to you.We send you the tracking number by email and you can also see it on your orders page.
To see where your shipment is, simply hover over your tracking number to see the package status.
How to contact the seller
You can correspond with the seller who sends the product already on your orders page.By clicking a button, the seller's messages can be translated into English.On the orders page you can see all your correspondence with the sender of the product.In case a seller sends a message, we send you an update email with the content of the message.
How to contact us
In any matter related to your order and other matters, our team of experts is here to help.You can correspond in real time with our representatives chat on the site, from 8:00 to 17:00.
You can also contact us by email and we will get back to you within 3 business days, at support@buy54.live.
How to contact us after receiving the product
If you received a damaged product, it is important to contact us within 3 days of receiving the product.
This form must be completed so that we can assist with the return.In the form you must attach clear pictures of the product, the packaging and a clear video.